Get the right goods, to the right place, at the right time.
Optimize inventory in transit, reduce WISMO calls, and win loyalty for life with First, Middle, and Last Mile visibility solutions from project44.
The Leading Retail and eCommerce Companies Trust project44
How We Solve Challenges for the Retail Supply Chain
Challenge
Delays and supply chain disruption.
Solution
Proactive disruption intelligence and management. Use analytics to help predict and identify supply chain disruption and exception management to address supply chain issues before they impact customers.
Challenge
To combat disruption, retailers tend to over index on safety stock and order more inventory than is required to serve customers, decreasing cash on hand.
Solution
Right size inventory and safety stock. Gain visibility into all inventory-in-motion and increase velocity of goods moving through the supply chain for more intelligent inventory optimization and reduction of safety stock and carrying costs.
Challenge
Without confidence in carrier lead times and ETAs, retailers spend valuable dollars on expedites to reduce stock outs.
Solution
Gain confidence in lead times with predictive ETAs. Increase lead time accuracy and gain confidence with ETAs that are more accurate than those provided by carriers to increase supply chain resilience and deliver on customer commits and SLAs without costly expedites.
Challenge
Many goods are shipped via inbound ocean, which increases the likelihood of accessorial fees and detention and demurrage.
Solution
Decrease accessorial and detention & demurrage fees. Identify shipments and orders that are likely to incur fees before they happen, and gain access into all freight at risk for detention and demurrage to reduce cost.
How We Solve Challenges for eCommerce Delivery
Challenge
When customers don’t get the information they need they will ask for it, and each WISMO requests costs an average of $5 to resolve.
Solution
Reduce WISMO requests with proactive notifications. Batch communications to customers based on order status, service level, and region give customers the information they need so they won’t need to call your call center.
Challenge
Passing on carrier data to customers that is often inaccurate poorly sets customer expectations, leaving them dissatisfied with the brand experience.
Solution
Identify more order exceptions and increase customer satisfaction. Access proprietary machine learning models that can identify 23% more shipment exceptions than carriers. Set customer expectations properly and inform them of any delays or issues with their delivery as soon as possible.
Challenge
Complexity of eCommerce delivery is increasing, with more modes (parcel, freight, LTL, white glove) required to ship goods to consumers. Without analytics, teams struggle to pick the carriers best able to service their customers.
Solution
Evaluate and select carriers based on performance. Gain insights into carrier performance based on key metrics like on time-delivery, exceptions, damages, and more to select the right carrier mix to better service your customers. service customers better. Gain control with real-time visibility over all modes of Last Mmile transportation, not just parcel.
Challenge
Customers shouldn’t tell you when an order is delayed. Yet without comprehensive exception identification and management, retailers are on the back foot when it comes to understanding which orders are tracking on time and which are experiencing delays.
Solution
Solve Order Issues Faster. Proactively identify and resolve issues with Last Mile shipments with a centralized hub of all of your last mile shipments. Sort and filter by all orders experiencing issues and take the necessary steps to resolve them.
eBook: Conquering Complexity in the Retail Supply Chain with End-to-End Visibility
Discover why retailers are using real-time visibility platforms to effectively address supply chain complexity, cut costs, reduce delays and operate more profitably.
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What Our Customers Say
Partner with the Undisputed Market Leader
project44 is the undisputed leader in real-time visibility, garnering the highest accolades from customers and industry influencers.
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